STAR Help Center

Welcome to the STAR Help Center

Important Information About Submitting Requests

This help center is intended for direct clients of STAR Energy Services. If you have questions related to our NOVA Power Portal software and you are not a utility employee, please contact the utility you are working with.

Portals

  1. STAR Software Help Center

    This help center is intended for direct clients of STAR Energy Services. If you have questions related to our NOVA Power Portal software and you are not a utility employee, please contact the utility you are working with.

  2. STAR IT Help Center

    This help center is intended for direct clients of STAR Energy Services for which we provide IT services..

Suggested forms

  • Submit a request in STAR Software Help Center

    Request a setup, move or restore of a product. Confirm connectivity, seek clarification or request training.

  • Report a problem in STAR Software Help Center

    Unable to perform a task, having system errors or a function not working as designed?

  • Request a new product or service in STAR Software Help Center

    Interested in a new product or service? Want to learn more about STAR Energy Services?

  • Get IT help in STAR IT Help Center

    Get assistance for general IT problems and questions.

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